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Quick guides

Getting the message out there

Melanie Barrand & Adam Tuncay VLE Service ‹#›

31,000+ unique logins/month 40,000 staff and students 20,000,000 sessions/year ‹#›

VLE Service

Communication Online support materials ‹#›

First comms strategy

@ ‹#›

low traffic low impact ‹#›

less time ‹#›

no money ‹#›

@ New comms strategy ‹#›

Publicise

‹#›

Wide publicity

Staff email; website L&T publications Display Screens Campus login alerts Student Portal VLE ‹#›

What people wanted

More demos with audio/captions Shorter guides Links to examples in teaching ‹#›

Examples

‹#›

Quick guides ‹#›

Upgrade specific

‹#›

Upgrade specific

‹#›

Publicise

‹#›

Impact

50 support calls during upgrade High traffic to self-service materials Using multiple methods widened the reading audience. Positioning of promotion important ‹#›

“Well done to you and your colleagues for this innovative idea.  I am confident that academic colleagues will find this extremely useful when developing or even reviewing their modules” Academic, Medicine and Healthcare

‹#›

“From our point of view comms were great and it was a successful project” Helpdesk Service Leader

‹#›

Blog readership

2010 2011 October 319 9445 November 277 377 December 219 249 ‹#›

Showing 1 - 20 of 23 items Details

Name: 
leeds_GTMOT_Durham_2012
Author: 
Stuart Robinson
Company: 
University of Leeds
Description: 
Quick guides
Tags: 
servic | comm | uniqu | decemb | octob | novemb | upgrad | vle
Created: 
11/29/2011 10:54:06 AM
Slides: 
23
Views: 
0
Downloads: 
0
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