Knowledge Management in Libraries : A Thai PerspectivePimrumpai Premsmit Chulalongkorn University, Thailand
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3. Knowledge Management: Creating Change Management Teams through Knowledge Management within the Public Sector Change cannot be accomplished if the persons responsible for driving the change process do not coordinate; consequently, creating change management teams is a vital process to produce resources whereby the change managers can use as a tool to drive the intended change. The Royal Decree on Good Governance Article II stated that government agencies are to regularly develop knowledge within their organization in a pattern of the learning organization. Data and information are to be organized for further application to create faster, more accurate and up to date work methods. They must also promote and develop capabilities, build visions and change paradigm of the officials within their organization, encouraging efficiency and mutual learning effecting result of performance.
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OPDC Evaluation Framework Dimension 1st Strategy Effectiveness Weight : 60% Strategy achievement 2nd Service Quality (weight : 10%) Service quality Anti corruption 3rd Performance Efficiency ((weight : 10%) Cost reduction Service time reduction 4th Organization Development (weight ; 20%) Organization knowledge management Evaluation issues Change management proposal Information management
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Knowledge Management in Libraries
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KM in Libraries
The new roles of the libraries should be as a learning and knowledge center for their users as well as the intellectual commons for their respective community where people and ideas interact in both the real and virtual environments to expand learning and facilitate the creation of new knowledge ( Lee, 2005)
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Libraries have focused effectively on:
collecting, organizing and making explicit information/knowledge available
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Issues
Creation of knowledge repositories Facilitation of knowledge sharing and organization learning
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Perspectives on library works and KM concept
Knowledge resources Knowledge sharing Goals and work process Roles of librarians User services
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A VISION OF KNOWLEDGE BASED LIBRARY - INFORMATION SERVICES
A guarantee of universal electronic access to the collective corpus of our traditional libraries, as well as the inclusion of Web-based materials and certain other kinds of tacit information. (Stueart, 2006)
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Role of Information Professional
Provide information products and services Educate information users Facilitate the sharing and transfer of knowledge (Henczel 2004)
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Librarians as Knowledge Intermediaries
negotiators – identifying needs facilitators – providing effective search strategies educators – familiar with the literature and information in many formats information intermediaries – providing current awareness services and liaison between the seekers of information and that information itself information advocates
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The Knowledge Management Assessment Tool (KMAT)
KM Process Leadership Culture Technology Measurement
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An Assessment of Knowledge Management Readiness in Academic Libraries
Pilot study using KMAT conducted by Saowapa Limvichit supervised by Dr.Pimrumpai Premsmit Ten academic libraries ( 5 public and 5 private)
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Results
The Knowledge Management Process Moderate level ( mean = 3.32) Public- moderate level (mean = 3.26) Private – moderate level ( mean = 3.39) Leadership in Knowledge Management High level (mean = 3.92) Public – high level (mean = 3.53) Private – high level (mean = 4.15)
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Knowledge Management Culture High level (mean = 3.81) Public – moderate level (mean = 3.40) Private – high level (mean = 4.23) Knowledge Management Technology High level ( mean = 3.99) Public – high level ( mean = 3.78) Private – high level (mean = 4.18)
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Knowledge Management Measurement Moderate level ( mean = 3.27) Public – moderate level (mean = 2.58) Private – high level ( mean = 3.79)
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Case Study – Chulalongkorn University Center of Academic Resources
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KM at Chulalongkorn University
KM Strategies - being a learning organization -having staff members that understand and participate in KM process Having a support system for KM Having KM development guidelines that serve the University strategies Having an evaluation system
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Learning Organization
An organization skilled at creating, acquiring, and transferring knowledge and modify its behavior to reflect new knowledge and insights
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KM Process KSF
Leadership Knowledge sharing culture Knowledge sharing environment IT Support Knowledge Coordinators
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KM Plans ,e.g. Authorship and publication E-learning Risk management Evaluation General education " Good Practices manual" and "Community of Practices – CoP"
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