Knowledge ManagementCanadian Institutional Research and Planning Association L’Association canadienne de planification et de recherche institutionnelle Conference 2004, Montreal Jim Goho Red River College jgoho@rrc.mb.ca .ppt available at www.rrc.mb.ca/researchplan Concepts and methods for delivering knowledge in the digital age
Technology Components of a KM Solution
Portals Websites Search Engines Shared Drives Specialty Knowledge Applications Share Point FAQ and Lessons Learned Online survey tool Knowledge and Information Tools
Knowledge Management 10/29/2008 J. Goho 21
Campus Web Portals (2003 National Survey of IT in US Higher Education)
28% of institutions have web-based campus portals (21% in 2002) Source: Green, K.C. The Campus Computing Project
Knowledge Management 10/29/2008 J. Goho 22
Web Portals
An electronic gateway to a comprehensive pool of information and services that is organized and presented to serve the needs of a defined user population. Source: Green, K.C. The Campus Computing Project
Knowledge Management 10/29/2008 J. Goho 23
Characteristics of Web Portals
Visual appeal; ease of navigation Organized around user’s information and transaction needs Is customized by system to meet user’s needs and convenience May be personalized by user to meet user’s preferences Source: Green, K.C. The Campus Computing Project
Knowledge Management 10/29/2008 J. Goho 24
What’s KM in IR?
Information authority. Spin doctor. Policy wonk. Scholar & researcher. Manager of knowledge. Source: Serban, A.M. (2002). KM: The fifth face of IR.
Knowledge Management 10/29/2008 J. Goho 25
Illustrated KM Models Tiered Knowledge Management Model (TKMM) in Institutional Research
three two one three Tacit Knowledge Portals CRM Data Warehouses Enterprise Resource Planning (ERP) Querying OLAP Data Mining Classical multivariate statistics Collaborative Working Environment (CWE) Knowledge Base Knowledge Workers Knowledge Mapping Tiers: Tiers: two one Explicit Knowledge Source: Luan J. & Serban A.M. , (2002). KM: Building a competitive advantage in higher education.
Knowledge Management 10/29/2008 J. Goho 26
KM at RRC
Learning about KM. Knowledge capture & acquisition. Knowledge sharing. KM strategy. ConnectRRC! Continuing Education program.
Knowledge Management 10/29/2008 J. Goho 27
IR and KM
Documentation – data dictionary. Enrolment management (forecasting model). Academic curriculum renewal – program benchmarking – best practices. Strategic planning. Web deployment of IR.
Knowledge Management 10/29/2008 J. Goho 28
Environmental Scanning
Formalized annual scanning process. Internal and external. Tested against knowledge of College Board, leaders, faculty and staff. Face to face Web consultation. Used to inform strategic and operational plans. Vision, mission, values, goals, and objectives. www.rrc.mb.ca/researchplan
Knowledge Management 10/29/2008 J. Goho 29
Learner Management
Go from reporting what happened to why it happened to forecast what will happen. Graduate outcomes Employment – logistic and multinomial regression. Earnings – linear regression. Collapsing satisfaction questions – factor analysis. Effectiveness of selection interviews – meta-analysis. Goal – Forecast which prospective students will be consistent donors as alumni.
Knowledge Management 10/29/2008 J. Goho 30
ConnectRRC!
Community of interests. Will build for the future. Start at the grassroots level. Bring together people who have an interest in KM. Work together to connect and share. Promote an understanding and use of KM. Website: http://connect.rrc.mb.ca Source: George Siemens, RRC.
Knowledge Management 10/29/2008 J. Goho 31
Activities
Blogging/aggregation. New model innovation built on the unique attributes of the Internet/ Listserv. Face to face forums. Collaborate, e.g., RROC. Source: George Siemens, RRC.
Knowledge Management 10/29/2008 J. Goho 32
Other things
Sharepoint - small team collaboration - already being used by several committees, connect, instructors, etc.. Informal knowledge sharing College-wide FAQs Source: George Siemens, RRC.
Knowledge Management 10/29/2008 J. Goho 33
KM Courses
Knowledge Management - An Overview . Organizational Culture – Adapting to Change. Knowledge Mapping an Organization. Training and Development. KM Process Management: Creating, structuring, storing knowledge. Retrieving, acquiring and using knowledge.
Knowledge Management 10/29/2008 J. Goho 34
KM is Nonsense
KM is a management consultant conspiracy (search and replace marketing). KM practitioners don’t know what "knowledge" really is. KM is the ‘Learning Organization’ rebranded. KM cheerleaders misunderstand tacit knowledge (Polanyi’s sense). KM is nothing new. Source: Wilson, T.D. (2002). The nonsense of ‘knowledge management.’ Information Research, 8(1).
Knowledge Management 10/29/2008 J. Goho 35
KM is here to stay
KNOWLEDGE IS LIKE LIGHT. Weightless and intangible, it can easily travel the world, enlightening the lives of people everywhere. Yet billions of people still live in poverty unnecessarily. Knowledge about how to treat such a simple ailment as diarrhea has existed for centuries but millions of children continue to die from it because their parents do not know how to save them. Source: Opening statement of the World Bank 1998/99 World Development Report: Knowledge for Development. Human history becomes more and more a race between education and catastrophe. H.G. Wells.
Knowledge Management 10/29/2008 J. Goho 36
Comments