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Knowledge ManagementAn Introduction Showing 1 - 20 of 22 items

Tags: roi | knowledg | manag | organ | risk | resourc | philosophi | acquir | system

Knowledge Management An Introduction 1

Agenda Philosophy of Knowledge Epistemology Acquiring Knowledge in an Organization Managing Knowledge Benefits Risks The Omnisys System 2

The Philosophy of Knowledge Epistemology is the theory of justified knowledge. Within this theory are: Descriptive Knowledge – "Knowledge that" "I know that the sky is blue" "I know that my car can take me to work" Procedural Knowledge – "Knowledge how" "Refracted sunlight makes the sky blue" "I don’t know how to drive to work" 3

The Philosophy of Knowledge Knowledge comes from both truths and perceived truths. A strong belief, even if unjustified, becomes knowledge rather than theory. Justified knowledge has empirical evidence. Unjustified does not. Truths are justified theories. 80% of knowledge comes from truths. 20% come from sources considered infallible. They are accepted as truths without justification. 4

The Philosophy of Knowledge What are the classic sources of knowledge? Perception senses Introspection Interpretation of perception Memory Previous knowledge applied to new situation Reason Hypothesis based on perception and memory Testimony Knowledge from reliable sources with no other methods of justification 5

Agenda Philosophy of Knowledge Epistemology Acquiring Knowledge Managing Knowledge Benefits Risks The Omnisys System 6

Acquiring Knowledge Where do people in an organization get their knowledge? Experience Each other E-mail Phone Personal visits Documents Google Wikipedia Other web sites 7

Acquiring Knowledge

Organizations are organic. Knowledge flows, collects and disperses along with employees. Organizations often have specialists. Resources that have specific expertise that no one else has. They are indispensable but also a single point of failure. When the resource leaves or is overwhelmed the entire "network" goes down. Often the most important information you can have is who in the organization specializes in what area. 8

Acquiring Knowledge Efficient organizations can no longer depend on the "Second nature" philosophy Once someone has done a job a few times it will become second nature In order for people to multi-task and not become stuck in one position they need to have a means to perform many tasks, even if it’s not something they do every day. 9

Agenda Philosophy of Knowledge Epistemology Acquiring Knowledge Managing Knowledge Benefits Risks The Omnisys System 10

Managing Knowledge Properly managed knowledge has the same benefit as extensive cross-training Multiple resources have abilities beyond their own expertise Resources feel more challenged and appreciated Resources may be encouraged to learn more about the overall mission of the organization 11

Managing Knowledge Cross training reduces the risk of too tight knit an organization. When a resource performing a specific function leaves or is overwhelmed a resource not as highly utilized can step in to help. This is redundancy and it reduces risk. More succinctly: cross training spreads the impact of problems across a wider area, reducing its impact on the organization. 12

Managing Knowledge Knowledge Network is an organization interlinked by experience. If a problem hits the network it will be stopped by the entire network, not just the section directly impacted. 13

Managing Knowledge Conversely, if there is no knowledge network the risk is directly proportional to the knowledge of each individual resource 14

Managing Knowledge A well managed knowledge base reduces the overall risk faced by the organization A knowledge base that is out of date or unmanaged can increase the risk faced by the organization 15

Managing Knowledge The point of a knowledge base is for everyone in the organization to have the same information. Talk from the same page. If the information is bad then everyone in the organization can be adversely impacted. 16

Managing Knowledge

A large percentage of Knowledge management projects fail due to lack of buy-in. Knowledge owners have little incentive to share the information in a knowledge base. A tool is only as good as the people who use it. If it’s not used it is worthless. Overcoming failures in KM projects requires buy-in at high levels. Often knowledge owners don’t know how much they do would translate into FAQs. 17

Agenda Philosophy of Knowledge Epistemology Acquiring Knowledge Managing Knowledge Benefits Risks The Omnisys System 18

The Omnisys System Get, Put and Pull 19

The Omnisys System Get – Acquire knowledge from knowledge sources Enhance knowledge based on feedback and experience Update knowledge periodically Put – Format knowledge for use Approval workflows Peer reviews Pull – Knowledge applied Searchable interface Any way to get knowledge into the hands of those who need it 20

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Knowledge ManagementAn Introduction Showing 1 - 20 of 22 items

Tags: roi | knowledg | manag | organ | risk | resourc | philosophi | acquir | system